Controller & Contact
Privacy Policy (GDPR-Compliant)
We take the protection of your personal data very seriously. This Privacy Policy explains how we handle your data when you use our hosting services or visit our website.
The responsible party (Controller) according to GDPR is:
Kenley Muth
Rosa-Luxemburg-Straße 42
03238 Finsterwalde
Germany
E-Mail: [email protected]
1. Data We Collect
1.1 Automatically Generated Data
- IP address
- Date and time of access
- Browser type and version
- Operating system
- Referrer URL
- Server logs (system events, errors, resource usage)
This data is required to ensure the functionality, stability, and security of our hosting services.
1.2 Customer Account & Order Information
- Name
- Address
- Email address
- Phone number (if provided)
- Payment-related details such as transaction IDs
- Support messages and communication logs
1.3 Server Data (Hosting-Specific)
- Server configuration (CPU, RAM, storage)
- Domain names and DNS records
- Server console output
- Backups (if enabled)
- Usage analytics
- Login attempts and security logs
We do not access your stored files, databases, or private server content unless we are legally required to do so or you explicitly ask us within a support case.
2. Legal Basis (GDPR)
- Art. 6 (1) b GDPR – performance of a contract
- Art. 6 (1) c GDPR – legal obligations
- Art. 6 (1) f GDPR – legitimate interests (IT security, fraud prevention)
- Art. 6 (1) a GDPR – consent where applicable
3. Use of Data
- Providing, maintaining, and improving hosting services
- Technical support and customer communication
- Protecting systems from abuse and attacks
- Processing payment transactions
- Fulfilling legal obligations (e.g., tax, accounting)
We never sell or share your data with unrelated third parties.
4. Third-Party Processors
To operate our hosting services, we may use GDPR-compliant external providers such as:
- Data centers and infrastructure providers
- Email delivery services
- Security services (e.g., DDoS protection)
- Payment processors
- Backup and storage providers
All processors are bound by data processing agreements.
5. Cookies & Tracking
Our website may use minimal essential cookies required for login sessions, security functionality, and service stability. No tracking cookies are used without your consent.
6. Data Storage Duration
- Account information → until deletion
- Billing data → 10 years (legal obligation)
- Server logs → usually 7–30 days
- Backups → according to your configuration
7. Your GDPR Rights
- Access your data (Art. 15 GDPR)
- Correct your data (Art. 16 GDPR)
- Have your data deleted (Art. 17 GDPR)
- Restrict processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Object to processing (Art. 21 GDPR)
- Withdraw consent at any time (Art. 7 GDPR)
Contact: [email protected]
8. Security Measures
- Encryption (SSL/TLS)
- Firewalls
- DDoS protection
- Access controls
- Regular audits
9. Changes to This Privacy Policy
We may update this Privacy Policy to comply with legal requirements or service changes. The latest version is always available on our website.